FREQUENTLY ASKED QUESTIONS

Find all your questions answered here.

What is Sniffle?

Sniffle is the first AI-driven, self-configurable, world-class virtual care platform that can be downloaded free of charge and shared worldwide. Clinics and licensed providers can easily download and configure Sniffle without assistance and immediately begin using and sharing Sniffle.

Sniffle is a HIPAA-compliant telemedicine app that’s available to both patients and healthcare providers. Patients can use any web-enabled device. The Sniffle platform has been developed with the input of our physician investors and advisors.

What does Sniffle cost?

The Sniffle app is free to download for patients and providers. Patients pay a small booking fee for each telemedicine visit, which is charged to the patient by your practice and passed along as part of the cost of the visit. Patients may also subscribe to Sniffle Plus to receive an AI-powered diagnosis before or in conjunction with a virtual visit for a $10 per month subscription. Sniffle waives booking fees for those patients who have subscribed to the Sniffle Symptom Checker feature, and they can earn valuable referral credits for bringing friends on board.

The booking authorizes a charge to help ensure that your patient will make their appointment, and it is captured after the provider concludes the visit.

Why should I use Sniffle?

Your patients will love you for using Sniffle. During the COVID pandemic, consumers became aware of telemedicine and its benefits. They’re increasingly aware of its convenience and safety.

Sniffle demonstrates that your practice has embraced new technology and is committed to bringing the best advancements to your patients.

How will patients find me?

Patients search online for everything, including healthcare providers. Sniffle helps you be found. On the Sniffle app, patients can find your information, read your bio, and immediately request a telemedicine visit—all with just a few taps.

In addition to listing your practice on Sniffle, we offer personalized marketing support, including a $1,000 Jump Start Launch Budget. We also show you how to add Sniffle information to your practice website.

Show patients that you are ready to use Sniffle with them.

What’s the cost to use Sniffle to see patients?

Nothing. Sniffle only collects a $10 booking fee, which is typically passed on to the patient, each time a patient requests an appointment. The booking fee is Sniffle’s only charge and is non-refundable. It is authorized in advance to help ensure that your patient will make their appointment.

What equipment do I need to conduct a Sniffle visit?

Your Sniffle app works on any web-enabled device: desktop, laptop, phone, or tablet. The Sniffle app and an internet connection are all you and your patients need.

Where can I conduct my Sniffle video appointment?

You can conduct a Sniffle visit anywhere you like, within reason, as long as it’s private. To ensure patient privacy, choose a quiet room where you can close the door and avoid interruptions.

The best non-distracting backdrops are clear of clutter, such as a light-colored wall. Sniffle providers conduct virtual visits from their practice offices and even home offices. The objective is for patients to have a confidential and professional experience.

What training will I need to use Sniffle?

Sniffle is easy and intuitive to use; therefore, training is unnecessary. After you download Sniffle, the app will guide you through the easy one-time setup process. If you prefer, the Sniffle Support Team can answer your questions and conduct a brief video visit in the app before you hold an actual patient visit.

How will I get paid or reimbursed for Sniffle visits?

With Sniffle, you get paid directly by the patients through Stripe, our in-app merchant account processor, and by your payers through your normal billing processes. The Sniffle app automatically sets you up to accept all major credit cards, including HSA cards, directly in the app through a private merchant account.

Sniffle does not dictate pricing. You remain completely independent and set your own prices. If the patient opts to use insurance, the Sniffle app checks coverage and eligibility, then provides an estimated payment before the visit.

After the visit, the Sniffle app will process the appropriate payment, and the funds are deposited directly into your own account. The Sniffle app also generates the proper SOAP note with billing data for you to submit to your payers and store in your billing system.

Does the Sniffle app contain and support necessary patient documentation?

Yes. The Sniffle app includes a HIPAA-compliant patient record with dynamic charting and coding. You can either use the Sniffle chart or export it to your own EHR as an image or CSV file. We make it easy.

In addition, Sniffle maintains and stores all patient data and history indefinitely in a HIPAA-compliant environment.

Can I prescribe medication through Sniffle?

Yes. The Sniffle app is certified by Surescripts and ready for you to register yourself and begin e-prescribing. We’ve included a geolocation feature to look up pharmacies easily, as well as built-in safeguards to prevent the prescription of controlled substances.

What medications can I prescribe through Sniffle?

After your credentials and information have been verified by Surescripts and Sniffle, you can prescribe a variety of medications.

Generally speaking, you may not prescribe any DEA Controlled Substances.

What providers can use Sniffle?

Sniffle is open to any currently licensed physician, nurse practitioner, or physician assistant. After your credentials are verified, you are registered with Surescripts, and your merchant account is approved, your telemedicine practice is open. Providers typically are ready to see patients in less than 24 hours.

Certain states, but not all, allow nurse practitioners to practice without a physician sponsor. Physician assistants always need to practice under a sponsoring physician’s license.

How much time do I need to commit to using Sniffle?

No commitment of any kind is required. Sniffle is the telemedicine extension of your practice; therefore, you set your own schedule.

We recommend that you set aside a specified time slot for Sniffle visits so that your patients know when you will be available: for example, Mondays through Thursdays, 5–7 pm.

How does my state licensure work when practicing through Sniffle?

With telemedicine, you may see any patient who is physically located in any state where you hold an active, unrestricted license. However, as a provider, you are free to practice from anywhere.

Together with the Sniffle app and an internet connection, you’re able to treat patients who are located in your states of licensure, even when you are traveling in other states or countries.

How does Sniffle benefit clinic administrators?

Sniffle makes it easy to set up your clinic profile and begin onboarding providers in just a few minutes. It’s also easy to invite providers and patients to use the Sniffle app and configure automated notifications that can be delivered via push, SMS, or email. Identity verification and credentialing are automated, as is the verification of NPIs that you provide.

In addition, Sniffle generates billing information after each consult. You also have a dashboard that shows which providers are associated with your clinic on the Sniffle app, as well as tools to maintain, control, and increase patient panels.