What is Sniffle Benefits?
The Sniffle Benefits card is recognized and honored across the U.S. at hundreds of thousands of participating retailers and healthcare service providers, including Aetna Dental Access, Costco, Target, CVS, Visionworks, and many more. This card gives you and your entire family access to preferred pricing across these key areas. Best of all, when you download Sniffle and add Sniffle Benefits, you get the first 30 days free.
What Does It Include?
You get access to preferred pricing on ancillary benefits in nine critical areas, including dental, vision, behavioral health, hearing aids, diabetic supplies, prescription discounts, lab testing, and MRI & CT imaging. This also includes durable medical equipment, such as wheelchairs, crutches, slings, walking boots, and more.
You pay only $10 per month for your entire family. It doesn’t matter how big your family is, what the ages of the different members are, or how many different benefits they’re accessing every month. Everyone’s included for $10 per month.
See the information below for details about ancillary benefits available through Sniffle Benefits:
The Sniffle Benefits Card is accepted and honored by more than 400 thousand participating ancillary healthcare providers, pharmacies, labs, imaging centers and vision retailers nationwide. More than 260 thousand dental practices, 60 thousand pharmacies including CVS, Walgreens, Walmart and most others along with most major vision retailers including Visionworks, Costco, Pearl and others across the nation all recognize and honor the Sniffle Benefits Card.
Description
Sniffle Benefits members have access to experienced counselors who help solve personal problems 24/7. Members can discuss everything from depression, anxiety and stress, to struggles with family, work and substance abuse.
• Help with loss, grief, change, transition or abuse
• Access to free, confidential counseling by phone
• Counselors have a master's degree and at least five years experience
• Counselors follow up and monitor progress until member is satisfied
• When appropriate, member can be referred to local licensed counselors
How It Works
- Professional Counselors provide members with free telephone counseling 24 hours a day, 7 days a week.
- Once the problem is assessed over the phone, counselors continue to provide phone support until the member is satisfied.
- Community resources include local bar association for legal assistance and consumer credit services for financial difficulties. Members are referred to a crisis hotline or their local 911 service for extreme situations.
- You can access this benefit by calling the number provided on your Sniffle Benefits Card.
Benefit Provider Background
Sniffle Benefits partners with the nation's largest CMS-designated quality improvement organization and care management organizations in the country. These organizations offer innovative and outcome-focused solutions to optimize the quality of care for public and commercial clients. Sniffle Benefits members receive comprehensive, member-centric care management solutions that go far beyond traditional utilization and case management by coordinating the care provided with acute, chronic and complex conditions across the continuum, and identifying members who are at the highest risk for future services, but have not yet had an acute event. Tailored programs maximize members' quality of life. Offices located in California, Florida, Illinois, Maine, Maryland, Massachusetts, Minnesota, Ohio, Oregon, South Carolina, Tennessee, Virginia, Wisconsin and West Virginia. All providers are URAC accredited in case management and health utilization management and are certified by the National Institute of Standards and Technology (NIST) and Federal Information Security Management Act (FISMA).
Description
Sniffle Benefits members smile brighter with big savings at over 262,000* available dental practice locations nationwide. Members and their immediate families can use their card over and over again to save throughout the year. Sniffle Benefits members just present their Sniffle Benefits Card with the Aetna Dental Access® logo and pay the discounted price at the time of service.
• In most instances, members save 15% to 50% per visit.**
• Save on dental services such as cleanings, X-rays, crowns, root canals, and fillings.
• Also includes specialty dental care such as orthodontics and periodontics.
*As of April 2022. **Actual costs and savings vary by provider, service, and geographical area.
How It Works
- Sniffle Benefits members can use their app, call, or go online to find participating providers in their area.
- Sniffle Benefits members present their membership card with the Aetna Dental Access® logo at participating locations to receive savings on their procedures.
- The total discounted fee must be paid at the time service in order to receive a discount.
- View participating dental providers within the Sniffle Benefits network using the provider search tool.
Savings Example
Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of 06/01/2021.
FAQ
How does the Dental benefit work?
Locate a participating provider by using your Sniffle app or by calling the number located on your Sniffle Benefits Card. When scheduling an appointment identify yourself as an Aetna Dental Access® member. Show your Sniffle Benefits membership card at the front desk and pay the discounted total at the time of service.
How many times can I use the Dental benefit?
There is no limit to the amount of times this benefit can be used.
Can this discount be combined with dental insurance?
If your insurance company allows you to submit claims after service, submit the bill and claim to the insurance company for reimbursement as defined in your insurance plan. If your insurance company does not allow you to submit claims, the Dental benefit can only be used for services not covered by your insurance such as adult orthodontia, teeth whitening, cosmetic dentistry or services after your annual maximum has been met.
Benefit Provider Background
Disclaimers
The discount program provides access to the Aetna Dental Access® network. This network is administered by Aetna Life Insurance Company (ALIC). Neither ALIC nor any of its affiliates offers or administers the discount program. Neither ALIC nor any of its affiliates is an affiliate, agent, representative or employee of the discount program. Dental providers are independent contractors and not employees or agents of ALIC or its affiliates. ALIC does not provide dental care or treatment and is not responsible for outcomes.
Description
Our eyes are the windows to our health. Now Sniffle Benefits members and their families can see better savings at over 20,000 vision providers nationwide including chains and local retailers. Sniffle Benefits members save 10% to 60% on glasses, contacts, laser surgery, exams, and even designer eyewear.
- 20% to 60% off prescription eyewear including most frames, lenses, and specialty items such as tints, coatings, and UV protection.
- 10% to 30% off eye exams.
- Participating chains include LensCrafters, Pearle Vision, Visionworks, JCPenney, Target, and more.
- 10% to 40% off contact lenses through America's Eyewear mail order service.
- 40% to 50% off the national average cost of LASIK surgery.
How It Works
- Sniffle Benefits members can use their app, call, or go online to find participating providers in their area.
- Sniffle Benefits members present their membership card with the Coast to Coast Vision logo at participating locations to receive savings on their procedures and vision products.
- The total discounted fee must be paid at the time service in order to receive a discount.
- View participating vision providers within the Sniffle Benefits network using the provider search tool.
Savings Example
Prices are six lenses per box (except where noted) and are subject to change without notice. Updated April 2021.
Benefit Provider Background
The Sniffle Benefits vision network is comprised of quality independent optometrists, ophthalmologists, and opticians, as well as high profile chains like LensCrafters, Pearle Vision, Visionworks, Sterling Optical, Target Optical, and JCPenney Optical. Completion and attestation of a confidential questionnaire is required before providers are added to the network. Each provider must pass verification standards before participation. Confirmation and primary source verification of the State licensure and the Liability coverage is required. This program provides quality eye care professionals and quality eyewear by mandating standards set forth.
FAQ
Is this benefit insurance?
No. This is a discount eyewear and eye care program. You will pay the discounted price at the time of the purchase. There are no reimbursements or paperwork to file.
Can I use this benefit if I already have vision insurance?
Depending on the type of insurance, the benefit may be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, you may use your discount to buy additional pairs of glasses or contacts.
Is there a limit on the number of times the benefit can be used?
There is no limit on the number of times you or your family can take advantage of the savings.
Can I use the benefit at any retail location?
No. To receive a discount you must go to a provider in the Coast To Coast Vision network.
What do I do when I get to the location to get my discount?
Be sure to show the participating provider your Sniffle Benefits membership card with the Coast To Coast Vision logo at the time of purchase.
What if the store is running a sale?
The discount cannot be combined with any other discounts or special offers.
How can I be guaranteed the greatest savings on contact lenses?
The greatest savings and selection for contact lenses is offered through the mail order program. Replacement contact lenses are discounted at 10% to 40% below retail.
Testimonials
"I just wanted to express how impressed we are with the quality of providers and service connected to your discount card. I am happy to say we will continue to renew our discount card every year."
- Lisa H.
"My glasses normally cost me $385 a pair. They are executive size, hinged frame, scratch resistant plastic lens bifocals. With my discount card, the exact same pair of glasses cost me $150-- a $235 savings!"
- Robert R.
Description
Sniffle Benefits members save 10% to 50% on diabetic testing supplies, and get a free fully-audible blood glucose meter with their first order. With the convenient online, pre-paid program, members receive discounted diabetic testing supplies shipped directly to their home.
- Free shipping on diabetic supply packages.
- Tracking information updates via email or text.
- Annual testing program or purchase-as-needed options available.
- No prescription required for OTC testing supplies.
- 100% satisfaction guaranteed, or Sniffle Benefits members get their money back.
How It Works
- Members log on to Sniffle Benefits Dashboard to join a testing program or purchase supplies.
FAQ
What discounts do I get on my diabetic supplies?
Save 10% to 50% on diabetic supplies.
Is a prescription required?
No, a prescription is not required for over-the-counter (OTC) diabetic supplies.
What is the Annual Testing Program?
Signing up for the Annual Testing Program gives you greater savings on your diabetic supplies with automatic, quarterly shipping. Choose your program based on how many times a day you test. You can also just purchase supplies as needed.
Disclaimer
This program can be canceled, without notice, at any time for any reason.
Description
Sniffle Benefits offers members an easy way to order medical equipment online or by phone. Supplies are shipped directly to their home, and they will save 20% to 50% and an additional $5 on orders over $100. Members save on walking aids, wheelchairs, scooters, hospital beds, bathroom safety, orthopedic products and more.
How It Works
Order by phone using the promotional code provided in your membership materials found at Sniffle Benefits Dashboard.
FAQ
How do I check my order status?
If you placed an order by phone, then call 1-800-861-3211 to check the status of the order.
How do I do a return?
Description
Sniffle Benefits helps members monitor their health with 10% to 80% off typical costs of routine lab work. Sniffle Benefits members can choose from over 1,500 participating locations nationwide and order online or by phone. Test categories include allergies, vitamin, and cholesterol levels, liver function, fertility, thyroid, and more.
Confidential results in as little as 24 hours for most tests.
How It Works
- Sniffle Benefits members call or visit the website to schedule a service and place an order for a test.
- Service representatives help members select a network provider and DirectLabs provides the order.
- Confidential test results are mailed, faxed, or uploaded to member accounts.
FAQ
I feel healthy, so why should I get tested?
A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.
Will this test be paid for by insurance?
This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.
Do I need to see my healthcare provider to get tested?
Direct access testing allows greater participation in one's own healthcare. Your healthcare provider can refer you to one of the participating lab facilities, but it's not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities CLIA-certified and regulated by appropriate governmental agencies.
What is the testing procedure?
First you order your test online, through chat, or by telephone. You then print your requisition form which you must have with you when you go to the patient service center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.
*When you go to the lab to have your blood drawn, only take the requisition form and your photo ID with you. If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from the lab for which you will be responsible. Bring NO other requisition forms. If you go to another lab that is not included in the list of participating patient service centers, you will also be responsible for the bill from that lab.
What is a patient service center?
Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities referred to by healthcare providers.
Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation and that an appointment is not required.
Will I be able to understand the results?
All test results include the normal reference ranges, with abnormalities indicated. It is recommended you seek a healthcare provider to discuss results outside normal ranges. For assistance in better understanding lab tests and results, please visit labtestsonline.org.
When will I receive the results?
Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.
Will my healthcare provider receive a copy of my results?
Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your healthcare provider only with a signed HIPAA release form giving us the authorization to do so.
Benefit Provider Background
DirectLabs® (DLS) is a leader and pioneer in direct access testing (DAT) since 1985. They offer online access to deep discounts off regular lab prices without a visit to the doctor and provide the necessary doctors order for blood testing needs. They also provide direct access to CLIA certified labs nationwide (except MA, MD, NY, RI and NJ).
Testimonials
"I needed 8 blood tests my doctor recommended I get. I told the lab I was paying cash for the 8 test and they gave me a price of $753. I then presented my Sniffle Benefits card. Once on the phone with Direct Labs they asked me a few questions then requested the Fax number to the place I was at. When the fax came over the price was $437 a savings of $316 dollars. Not bad for the extra 10 minutes of effort. The $316 can pay for a new set of Ski bindings or some Fly-fishing gear…"
- Lyle S., UT
Disclaimer
Lab benefit is not available in MD, NJ, NY and RI.
Description
A better image leads to a better diagnosis, better treatment and a better recovery.
Sniffle Benefits members save 40% to 75% on usual charges for MRI and CT Scans at thousands of credentialed radiology centers nationwide.
How It Works
- Sniffle Benefits members call the number on the back of their membership card Monday to Friday, 7:00 am to 7:30 pm Central Time to find a participating facility, request an appointment, or for pricing information.
- Service representatives will assist in selecting a network provider convenient to the member's home or work.
- Once a facility is chosen, an appointment will be scheduled through a three-way conference call with the service representative, the imaging center, and the patient.
- Service representatives can answer questions regarding tests, what to expect at the appointment, directions to the facility, etc.
FAQ
How do I use this benefit?
Call Monday to Friday, 7:00 am to 7:00 pm Central Time to find a participating facility, request an appointment, or for pricing information. Use the code GALAXY to obtain your discount.
How do I pay?
You'll pay when you schedule the appointment. No payment is due at your appointment.
Can my family use this benefit?
All immediate family, including spouse and legal dependents, can use this benefit.
How many times per year can I use this benefit?
You can use this benefit as often as needed.
Description
As the cost of prescription medications continues to climb, more Americans are pressured to choose between health and other necessary expenses.
Sniffle Benefits helps members take control of their healthcare costs and save on prescription medications with Sniffle Benefits Rx. Members save 10% to 85% on most prescriptions at 60,000 retail pharmacies nationwide and through home delivery.
- Participating retail pharmacies include Walgreens, Target, CVS, and many other independent, national, and regional chains.
- Even if your members have insurance, they can present both cards at the pharmacy or research online to receive the lowest price.
- Sniffle Benefits members find the best deal by comparing prescription prices at participating pharmacies through their mobile app or web portal; members can then test or email their prescription price to easily cash in their savings at the pharmacy.
- My Medicine Cabinet feature allows members to save their prescription search so they can easily refresh pricing for their next refill.
- Savings are available for the member and their family, including certain medications for pets.
How It Works
- Members will call, or log on to the Sniffle Benefits Dashboard to find participating retail pharmacies, compare prescription prices, and place mail orders.
- For retail pharmacy, members will present their membership card to the pharmacist at a participating location and pay the discounted price at the point of sale.
Savings Example
Based on member savings in January 2019. Prices are subject to change without notice and may vary by region. Payment must be made at the time of service in order to receive a discount.
Testimonials
"I went to fill an antibiotics prescription for my daughter, and the pharmacist told me it was going to be $94. I then showed my Sniffle Benefits discount card and only paid $12.62. It was a great feeling being able to fill the full prescription with no worries."
- Robin L.
"I use an injectable medication that is not covered by my insurance. At my Target pharmacy, this medicine normally costs me $56.49 but with my Sniffle Benefits discount card it was only $28.13."
- Lisa M.
"I save $70 a month on just one prescription with my Sniffle Benefits discount card. I wouldn't be able to afford it if I didn't have this plan. Thanks a million!"
- Elizabeth R.
FAQ
How do I find participating pharmacies and compare prices?
Log into the Sniffle Benefits Dashboard or call 800.800.7616 Monday to Friday, 7:00 am to 7:00 pm, and Saturday from 8:00 am to 5:00 pm Central Time to find participating pharmacies and compare prices.
Will I always get a discount when I use my membership card?
Not necessarily. Each pharmacy determines their own retail pricing.
What if the pharmacy doesn't recognize the card's name?
Always make inquiries in person and be sure to bring your Sniffle Benefits card with you. If the pharmacy still has questions, have them call the Pharmacist Help Desk number on the back of your membership card.
Is this a co-pay insurance card?
No. This Sniffle Benefits membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.
How do I provide my prescription for home delivery?
GeniusRx only accepts prescriptions sent directly from a licensed prescriber, via secure fax, or sent electronically through electronic prescribing software. When you request for us to do so, we can reach out directly to your provider for your prescription or to your pharmacy for your prescription to be transferred, however, this may add more time to fulfilling your order.
How do I order my medications through GeniusRx?
Whether placing the order online or by phone, you will need to provide a payment method. A pre-authorization or "hold" will be placed on the credit card for the amount of your order. Your credit card will not be charged until we secure your prescription and ship your order.
How do I order my medications through GeniusRx?
How long will it take for me to receive my home delivery order?
All our orders ship via the U.S. Postal Service (USPS). Members can choose between free Standard Shipping, which typically arrives within 2-5 business days, or $4.99 Priority Mail, which typically arrives within 1-3 business days.
What forms of payment are accepted on home delivery orders? (Home Delivery)
We accept all major credit cards and debit cards. Our website is currently unable to process FSA and HSA cards; you will need to call the pharmacy at 1-800-964-9654 to use your FSA/HSA card.
Disclaimers
Pharmacy discounts are Not Insurance, and are Not Intended as a Substitute for Insurance. The discount is only available at participating pharmacies.
Sniffle Benefits maintains a call center equipped to handle customized and general toll-free numbers answered by trained representatives. To meet the varying needs of our members, the call center maintains a full-time staff of English and Spanish-speaking Service Advocates, one Manager, and a Service Experience Coach. Our workforce is available to handle a wide variety of inquiries Monday through Friday, 7:00 am to 7:00 pm, and Saturday, 8:00 am to 5:00 pm Central Time. Sniffle Benefits members are welcome to leave a voice message after hours and calls are returned by a designated Service Advocate within one business day. Additionally, members can access benefit information and provider listings by logging on to the Sniffle Benefits Dashboard.
Chat Support
Skilled Service Advocates also provide real-time Chat support during business hours.
Quality Management
Quality management includes scoring of representative calls along with coaching that includes review of the recorded calls. Each Service Advocate receives two scored calls each week. Performance is discussed with the Service Advocate during monthly coaching sessions. All team members are expected to maintain a 90% average on scored calls.
We are committed to service through:
Daily Monitoring
Inbound and outbound calls are evaluated for call quality and member satisfaction on a daily basis. Each Service Advocate is required to meet the assigned criteria specific to information provided, service skills and call documentation. Although the average talk-time is four minutes, our Service Advocates are encouraged to assist the member until all their questions have been answered.
Skill Training
Our Member Support Manager facilitates monthly meetings to educate and update our Service Advocates on new benefits, clients and overall procedure adherence to further develop dazzling customer service skills, proper phone techniques and to promote a team oriented environment.
Telephone Response System
Our phone system answers 99% of incoming calls within 3 seconds. Calls routed to the call center are answered within 30 seconds and our abandonment rate typically does not exceed 3%. Additionally, the system captures and monitors the number of incoming calls, abandoned calls, average hold time and the percentage of calls answered within our assigned service levels. Daily and weekly telephone reports are also closely monitored and analyzed by senior staff to recognize call trends and staffing needs.
Personalized Attention
Each member receives flexible support dependent on their situation. We take ownership of each call and encourage Service Advocates to take every appropriate step necessary to satisfy the member's request.
How Do I Sign Up?
Choosing Sniffle Benefits is easy. Once you download the Sniffle for Patients app for free and create a profile, you can then sign up for Sniffle Benefits. You don’t even need to select a preferred provider before taking advantage of this feature. Some patients simply use Sniffle to access the valuable features Sniffle Benefits delivers.