FAQs for Patients

What is Sniffle?

Sniffle is a whole new way physicians are now treating patients. Sniffle is used by physicians to visit with and treat patients that have non-emergency medical needs. Your Sniffle account is always free and the physician treatments are real, just like in the office with prescriptions and everything! Oh—if you want to use your insurance—go ahead—almost all carriers now cover Sniffle visits. You can see a physician of your choice through a secure video chat, including your own PCP. If your physician isn’t on Sniffle yet, invite them to download the free physician iOS app in the Apple store (Android version coming soon)! After all it’s free. Gone are the days of the old school visits with crowded, sickly waiting room just for your minor medical issues.


How does Sniffle work?

Using Sniffle is easy. Just set up your personal, secure account, find your selected physician, and schedule an appointment. Your doctor will contact you at the scheduled time. Unlike a traditional in-office visit, you don’t need to physically visit your doctor’s office. Instead, your consultation will be conducted over your mobile phone, desktop computer or tablet, using secure video conferencing and messaging. Simply go to this link to get started.


How much does a Sniffle visit cost?

Your account is free and you will only pay when you visit a doctor. No memberships or subscriptions! To book and hold a physician appointment, you will only need to pay a $10 fee at the time of booking to reserve your appointment. Your doctor sets the cost of your virtual visit which you see beforehand when booking your appointment, usually between $40 – $100. There are no hidden costs, just straightforward, convenient care. Even better, most insurance providers now cover Sniffle visits, so the cost could be even less with just the $10 booking fee and your co-pay. Sniffle will automatically verify your insurance when you create your Sniffle profile, so you’ll know what may be covered and what your estimated co-pay may be.


I can’t find my doctor on Sniffle. Can you help?

Sure. Go here to invite your doctor to join Sniffle. It’s free and only takes a few moments.


My doctor isn’t available today. Can I see another doctor?

Yes of course! You can see all the doctors available in your state for Sniffle appointments. Simply book an appointment with the doctor of your choice, and you can start feeling better.


What can physicians treat using the Sniffle app?

Sniffle is ideal for routine conditions your doctor can treat without requiring an in-office visit. Conditions we treat include cold and flu, stomachache, allergies, sinus infections, rashes and skin conditions, migraines, bladder infections, urinary tract infections, cough, fever, sore throat, diarrhea, pinkeye, upper respiratory issues, bronchitis, and insomnia. Go here for a list of common non-emergency conditions that your doctor can treat on Sniffle.


Are physical office visits better than virtual visits?

Not necessarily. A recent study indicates that 70% of in-office doctor visits could have been treated as effectively without requiring an in-office visit. This is especially true for patients with general, minor conditions and/or infectious illnesses that could spread to other patients. Go here for the list of conditions that your doctor can treat on a Sniffle virtual visit.


Why do physicians prefer to use Sniffle?

Your doctor wants to be there for you when you need them, and they know that clinic waiting times are outrageous, especially if your medical condition can be treated via Sniffle (flus, rashes, allergies, UTI’s etc). By using Sniffle to see your doctor, you can see them at a time and place that’s convenient for you without having to go to expensive emergency rooms or urgent care centers.  Additionally, physicians can now see patients who are further away from the clinic, allowing for greater accessibility to care.


Will the Sniffle app work on my phone?

Yes. Just use any web enabled device including a desktop computer, iPhone, tablet and Android phone. Visit this link to get started.


When can I schedule my appointment?

You can schedule an appointment whenever a doctor is available. You can always see a doctor of your choice. If your PCP isn’t available at a time that you want (ex: Sunday at 3pm) then you’re able to book an appointment with any doctor that’s available at that time. If there’s a doctor available in your state, you can book an appointment.


I have a medical emergency. Can I Sniffle it?

No. Sniffle does not provide emergency care, but we do care about you—so if you have a medical emergency, please close the Sniffle app and call 911 immediately.