FAQs for Doctors

What is Sniffle?

Sniffle is a HIPAA compliant telemedicine mobile app made available to both patients and physicians nationwide at no charge. Consumers can use any web-enabled device while licensed clinicians are currently limited to Apple devices only at this time. The Sniffle telemedcine platform was created by physicians for physicians to use in their practices and share with their patients easily and without cost (no software licensing subscriptions or memberships, truly free).

Sniffle enables patients to connect with physicians when they need care.


Why should I use Sniffle?

Your patients need you to get on board with Sniffle and will love you for it. As consumers become increasingly aware of the convenience of telemedicine, it has quickly become a significant new opportunity for medical practices. As caregivers, we all want to use tools that make available the best and most effective care possible. Mobile technology and connectivity is now making healthcare more efficient and accessible.


How will patients find me?

Online where they always look and Sniffle can make sure they find you! When you download Sniffle, not only will you have enhanced your practice with a advanced telemedicine platform, your patients will now be able to find you on their free Sniffle app here. You will also receive personalized marketing support immediately from Sniffle. Together we will make sure that your current patients as well as consumers across your entire state know that they can now use Sniffle to schedule a telemedicine visit with your practice.

When patients look for doctors using the Sniffle app, they can find your information, read your bio, and immediately schedule a telemedicine visit; with just a few taps.

For a limited time; Sniffle is sponsoring a $1,000 marketing program to help jump your telemedicine service. Sniffle will work hand in hand with you and your staff to help you set up and market your enhanced practice within your community and to your patients. Visit this page for details.


What’s the cost to use Sniffle to see patients?

Nothing. Sniffle only collects a $10 booking fee which is typically passed onto the patient each time a patient requests an appointment and you accept the requested appointment. The booking fee is Sniffle’s only charge and is non-refundable. It is charged in advance to help ensure you that your patient will make their appointment.


What equipment do I need to conduct a Sniffle visit?

Just the Sniffle app downloaded on your iPhone or iPad. You can Sniffle a patient using your iPhone, an internet connection, and the free Sniffle app. Your patients however can use any web enabled device including their desktop, iPhone, tablet or Android phones. 


Where can I conduct my Sniffle video appointment?

Anywhere you like (within reason), as long as it’s private. To ensure patient privacy, you may not conduct an appointment with another person in the room, and closing the door is recommended. Non-distracting backdrops that are clear of clutter and books, such as an office or against a light-colored wall, work best. Many Sniffle doctors conduct virtual visits from their office at work, or from a home office, for a more professional experience.


What type of training does Sniffle require?

No training necessary! When you download Sniffle’s provider app, the app will walk you through an easy one-time setup for your telemedicine practice with sequential steps. If you prefer; a Sniffle support team member will be happy to do an orientation/practice consult with you before taking an actual patient. We’ve worked hard to make it easy and intuitive, but of course, you can always reach out to us directly if you have questions or prefer one-on-one training.


How will I get paid or reimbursed?

You get paid directly by the patients through the in-app merchant account and by your payers through your normal billing processes. The Sniffle app automatically sets you up to accept all major credit cards including HSA cards right through the app. This is your private merchant account. You direct where you want your funds deposited.

Your totally independent; you don’t work for Sniffle so you are free to set your own fees. If your patient chooses to use their insurance, the Sniffle app will have automatically checked eligibility and provided both you and the patient with an estimate of co-pay prior to the visit. After the visit, the app will process the appropriate co-pay or cash payment to be deposited right into your bank account. The Sniffle app will also generate the proper SOAP note with billing data for you to submit to your payers and store in your billing system. The best part: You stay independent and all fees go directly to you.


Does the Sniffle app store and support all necessary documentation?

Yes. A fully compliant, in-app EHR with dynamic charting and coding comes built in. You can choose to use the Sniffle chart by itself or export the Sniffle-specific patient chart and history to your own EHR as an image or CSV file.  We make it easy for you. Just so you know, Sniffle maintains and stores all patient data and history in a HIPAA compliant environment indefinitely.


Can I prescribe medication?

Yes. The Sniffle app is already certified by Surescripts and is ready for you to register and begin e-prescribing.  We’ve included a geo-location feature for pharmacy lookup as well as built-in safeguards to prevent prescribing controlled substances. We have your back, so feel free to ask your licensed clinicians to participate in treating patients on Sniffle!


What can I prescribe?

You can prescribe a variety of medications after your credentials and information have been verified by Surescripts and Sniffle. Generally speaking, you may not prescribe any DEA Controlled Substances. This link contains a list of drugs that may not be prescribed via Sniffle: DEA List of Controlled Substances.


Who can use the Sniffle app as a caregiver?

Any licensed physician, nurse practitioner, and physician assistant can register to see patients on Sniffle. Once verified and registered with Surescripts and your merchant account is approved, your telemedicine practice is open and can typically be ready to see patients within 24 hours. Depending on the state, nurse practitioners and physician assistants may need to practice under a physician’s license on Sniffle.


How much time do I need to commit?

Simple. It’s up to you. Sniffle is the telemedicine extension of YOUR practice, so you set your own schedule.  You always have the option to set availability to “available now” so anyone in your state can see you’re ready to take an appointment OR set up your own schedule (including recurring schedules). We recommend you set aside a specified time slot for Sniffle visits so you’re patients know when you are available to see them. Ex: Monday through Friday from 5-7pm.


How does my state licensure work when practicing through telehealth?

You can see any patient who is physically located in a state where you hold an active unrestricted license. However, as a physician, you are free to practice from anywhere. This means you can make yourself available to treat patients in your states of licensure even when you are traveling in other states or countries!


Who covers my malpractice insurance for Sniffle visits?

You’re covered while using Sniffle. All Sniffle visits are covered under the Sniffle med-mal program—click here for details. Furthermore, most medical malpractice policies today have recognized telemedicine and have included provisions for coverage.