FAQs for Doctors

What is Sniffle?

Sniffle is a world-class telemedicine mobile app made available to both patients and physicians nationwide at no charge. Consumers can use any web-enabled device while licensed clinicians are currently limited to Apple devices only at this time. (Android and web for clinicians coming soon). The Sniffle telemedcine platform was created by physicians for physicians and clinics to deploy in their practices easily and without cost (no software licensing subscriptions or memberships, truly free).

Sniffle enables patients to connect with physicians when they need care. Through the use of our iOS app (Android app coming soon), we empower providers and patients to help change healthcare, making it more accessible, efficient, and continuous.


Why should I use Sniffle?

Your patients need you to and will love you for it. As consumers increasingly become aware of the convenience of telemedicine, it has quickly become an obligation that also presents a significant new opportunity for your practice. As caregivers, we all want to use tools that make available the best and most effective care possible. Now is the time with our connectivity and convenience through smartphones.


How will patients find me?

They’re already looking for you online and we’ll make sure they’ll find you! When you sign up for Sniffle, not only will you have access to our platform free of charge, your patients will be able to see you immediately by accessing their web app here. You will also immediately receive marketing support from Sniffle that enables your current patients and the general public across your entire state know that they can now use Sniffle to schedule a telemedicine visit with your practice.

The marketing toolkit includes an email you can send to all your patients, containing a link for your patients to use to set up their free medical profile and account. This email automatically makes you their PTP (primary telemedicine provider). You may also choose to see new patients via Sniffle. When patients look for doctors using the Sniffle app, they can find your information, read your bio, and even schedule a virtual appointment in just a few taps.

And for a limited time only Sniffle is now providing a $1,000 marketing credit to help jump your telemedicine service. Sniffle will work hand in hand with you or your staff to help you set up and market your enhanced practice within your community and to your patients. Visit this page for details.


What’s the cost to use Sniffle to see patients?

Nothing. Sniffle only collects a $10 booking fee which is passed onto the patient each time a patient requests an appointment and you accept the requested appointment. The booking fee is Sniffle’s only charge and is non-refundable. It is charged in advance to help ensure you that your patient will make their appointment.


What equipment do I need to conduct a Sniffle visit?

Just yourself and your iPhone. You can Sniffle a patient using your iPhone, an internet connection, and the free Sniffle app. Your patients can use any web enabled device including including desktop computers, iPhones, tablets and Android phones. 


Where can I conduct my Sniffle video appointment?

Anywhere you like (within reason), as long as it’s private. To ensure patient privacy, you may not conduct an appointment with another person in the room, and closing the door is recommended. Non-distracting backdrops that are clear of clutter and books, such as an office or against a light-colored wall, work best. Many Sniffle doctors conduct virtual visits from their office at work, or from a home office, for a more professional experience. We can even send you a Sniffle green screen to clip onto any chair, so you can see patients when you’re secretly at the beach.


What type of training does Sniffle offer?

When you download Sniffle’s provider app, the app will walk you through an easy one-time setup for your telemedicine practice with sequential steps including your payment info, availability, and insurance accepted. Don’t worry if you don’t know some of these items off the top of your head, you can skip and enter the info anytime before taking an actual consult.  A Sniffle support team member will be happy to do an orientation/practice consult with you before taking an actual patient. We’ve worked hard to make it easy and intuitive, but of course, you can always reach out to us directly if you have questions or prefer one-on-one training.


How will I get paid or reimbursed?

You get paid directly from the patients right through the app and by your payers during your normal cycles. Your Sniffle account automatically sets you up to accept all major credit cards including HSA cards right through the app. You tell the app where you want your fees deposited and that’s it.  

You don’t work for Sniffle so you are free to charge what you feel is appropriate or required by your payer contracts. If your patient chooses to use their insurance, the Sniffle app will have automatically checked eligibility and provided both you and the patient with an estimate of co-pay prior to the visit. After the visit, you will be paid the appropriate co-pay or cash pay which is deposited right into your bank account. Sniffle will also generate the proper SOAP note and billing data for you to submit to your payers and store in your billing system. The best part: Payments go directly to you.


Does the Sniffle app store and support all necessary documentation?

Yes. A fully compliant, in-app EHR with dynamic charting and coding comes built in. You can choose to use the Sniffle chart by itself or export the Sniffle-specific patient chart and history to your own EHR as an image or CSV file.  We make it easy for you. Just so you know, Sniffle maintains and stores all patient data and history in a HIPAA compliant environment indefinitely.


Can I prescribe medication?

Yes. The Sniffle app is already certified by Surescripts and is ready for you register and begin e-prescribing.  We’ve included geo-location pharmacy lookup as well as built-in safeguards to prevent prescribing controlled substances. We have your back, so feel free to ask your licensed clinicians to participate in treating patients on Sniffle!


What can I prescribe?

You can prescribe a variety of medications after your credentials and information have been verified by Surescripts and Sniffle. Generally speaking, you may not prescribe any DEA Controlled Substances. This link contains a list of drugs that may not be prescribed via Sniffle: DEA List of Controlled Substances.


Who can use the Sniffle app as a caregiver?

Any licensed physician, nurse practitioner, and physician assistant can register to see patients on Sniffle. Once verified and registered with Surescripts, your telemedicine practice is open and can typically be ready to see patients within 24 hours. Depending on the state, nurse practitioners and physician assistants may need to practice under a physician’s license on Sniffle.


How much time do I need to commit?

Simple. It’s up to you. Sniffle is the telemedicine extension of YOUR practice, so you set your own schedule.  You always have the option to set availability to “available now” so anyone in your state can see you’re ready to take an appointment OR set up your own schedule (including recurring schedules). We recommend you block off an hour or more for Sniffle visits, so you’re available to see patients when they need you. Ex: Monday through Friday from 3-4pm.


How does my state licensure work when practicing through telehealth?

You can see any patient who is physically located in a state where you hold an active unrestricted license. However as a physician, you are free to practice from anywhere. This means you can make yourself available to treat patients in yours states of licensure even when you are traveling in other states or countries!


Who covers my malpractice insurance for Sniffle visits?

You’re covered while using Sniffle. All Sniffle visits are covered under the Sniffle med-mal program—click here for details. Furthermore, most medical malpractice policies today have recognized telemedicine and have included provisions for coverage.